At KC Flooring, we are committed to providing high-quality products and exceptional service. Please review our Returns and Refunds Policy carefully, as it outlines our terms regarding purchases, returns, and exchanges.

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All Sales Are Final

• In-Store Purchases: Once you leave the store with your purchased product, the sale is considered final. Refunds or exchanges will not be honored for any reason.
• Custom Orders: Custom or special-order materials are also non-refundable and non-exchangeable.

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Claims for Flawed Materials

While we take great care to ensure that all materials meet our high standards, occasionally a product may arrive flawed.

• If a material is discovered to be flawed during installation, a claim may be filed with the manufacturer through KC Flooring.
• Once the claim is verified, a replacement product will be issued at no additional cost.

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Important Notes

• It is the customer’s responsibility to inspect materials before leaving the store or prior to installation.
• KC Flooring does not offer refunds, exchanges, or store credit for any reason once the product is in your possession.
• Claims for flawed materials must be filed promptly during the installation process.

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Thank you for understanding our commitment to quality and the policies that help us maintain exceptional service. If you have any questions about this policy, please contact us directly.